kompas 138Privacy Policy

This page describes what we collect when you use kompas 138 and how we keep that data protected. We at kompas 138 operate a sportsbook and live casino platform available only in jurisdictions where local regulations permit such services. Your privacy and data security are central to how we design our account systems, payment flows, and customer support operations.

We collect personal information only to verify your identity, process deposits and withdrawals, and deliver the services you request on our platform. We do not sell your data to third parties, and we do not use your information for marketing purposes beyond account notifications related to your kompas 138 account activity.

Our servers and data processors operate under strict confidentiality agreements. If you have questions about how we handle your information, contact our support team at any time.

What we collect on kompas 138

When you register an account on kompas 138, we collect your full name, email address, phone number, and date of birth. We also record your residential address and national identification number to comply with account verification requirements. This information is necessary to confirm your identity and prevent unauthorized access to your account.

During deposit and withdrawal transactions, we record the payment method you use—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet. We store transaction amounts, timestamps, and the status of each request. We do not store your full payment credentials; payment processors handle sensitive card or wallet data directly.

We also collect technical data: your IP address, device type, browser version, and the pages you visit on kompas 138. This helps us detect fraudulent activity and improve platform stability during high-traffic periods such as Liga 1 matches or Piala AFF tournaments.

Cookies and tracking

Our platform uses session cookies to keep you logged into your kompas 138 account. These cookies expire when you close your browser. We do not use persistent tracking cookies or third-party analytics that follow you across other websites. You can disable cookies in your browser settings, though this may limit your ability to access certain features on kompas 138.

Third-party processors

We share your data only with payment processors, identity verification vendors, and our customer support platform. These vendors operate under data-processing agreements that require them to protect your information and use it only for the purposes we specify. Our servers may sit outside your jurisdiction; by using kompas 138, you consent to this international data transfer.

Your rights and our commitments

We retain your personal data for as long as your kompas 138 account is active, plus seven years after closure to comply with financial record-keeping rules. You may request a copy of your data, ask us to correct inaccuracies, or request deletion of your account at any time by contacting our support desk. We will respond within 14 business days.

Our kompas 138 platform uses industry-standard encryption (TLS 1.2 or higher) to protect data in transit. Account passwords are hashed and salted; we never store them in plain text. We conduct regular security audits and maintain a firewall to prevent unauthorized access. If we discover a data breach, we will notify affected users within 72 hours and provide guidance on account protection steps.

We do not use your data for automated decision-making or profiling. Account limits, deposit holds, or withdrawal delays are reviewed by our compliance team based on regulatory requirements, not algorithmic scoring. If your account is restricted, we will explain the reason and provide a process to appeal.

• You may update your email, phone, or address in your kompas 138 account settings at any time.
• You may request transaction history for any period by contacting support.
• You may opt out of promotional emails (though transactional emails about your account remain mandatory).
• You may close your account and request permanent deletion of your data, subject to regulatory retention periods.

Our services are available only where local law permits. We do not knowingly collect data from users under 18 years of age. If we become aware of such activity, we will close the account and delete associated data immediately.

This policy is effective as of the date posted on kompas 138. We may update it to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our platform.

For privacy inquiries, contact our support team via the Help section on kompas 138 or email the address listed in our Legal Notice.